I can't end my free trial.

New Here ,
Feb 17, 2019

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I have been trying to end my

Adobe Stock – 10 assets a month

Annual plan, paid monthly

but when I access How to cancel your Adobe Creative Cloud plan or membership I cannot find the "End Membership" button. Instead, there is a message of "You’ll be able to manage your plan shortly."

How can I fix that? I want to end this trial before I get charged next month.

Hi Vitoria,

I understand that you're unable cancel the Adobe Stock subscription from within your account page.

I'd request you to Contact Customer Care for the cancellation and refund requests.

Let me know if you're unable to reach them.

Regards,

Sheena

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I can't end my free trial.

New Here ,
Feb 17, 2019

Copy link to clipboard

Copied

I have been trying to end my

Adobe Stock – 10 assets a month

Annual plan, paid monthly

but when I access How to cancel your Adobe Creative Cloud plan or membership I cannot find the "End Membership" button. Instead, there is a message of "You’ll be able to manage your plan shortly."

How can I fix that? I want to end this trial before I get charged next month.

Hi Vitoria,

I understand that you're unable cancel the Adobe Stock subscription from within your account page.

I'd request you to Contact Customer Care for the cancellation and refund requests.

Let me know if you're unable to reach them.

Regards,

Sheena

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218

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Feb 17, 2019 0
Adobe Employee ,
Feb 17, 2019

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Hi Vitoria,

I understand that you're unable cancel the Adobe Stock subscription from within your account page.

I'd request you to Contact Customer Care for the cancellation and refund requests.

Let me know if you're unable to reach them.

Regards,

Sheena

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Feb 17, 2019 1
New Here ,
May 01, 2019

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Dear Adobe,

I too need to cancel my free trial before I get charged for something I do not really need.  Please help.  My email address is.

Edited by Moderator to remove email address.

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May 01, 2019 0
Abambo LATEST
Adobe Community Professional ,
May 01, 2019

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You should read the answer marked as correct: Re: I can't end my free trial.

Please do not publish your e-mails here for your own protection.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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May 01, 2019 0
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