I can't hear sound when previewing videos at Adobe Stock website

New Here ,
Jan 07, 2021 Jan 07, 2021

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I am on the Adobe Stock website, previewing videos of lions roaring. There is a button to turn the sound on and off. Why can't I hear the sound when the button is toggled to "on?"

 

— David

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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Hi @David Fahleson,

Could you provide the asset ID so I can verify the issue please?

EBQ

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New Here ,
Jan 07, 2021 Jan 07, 2021

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[REMOVED BY MODERATOR]

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I can't get the sound to play on any of the videos on the Adobe Stock website. I do not have a subscription/license yet for Adobe Stock, but I still should be able to listen to the sound to see if I want to buy something, right?

 

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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I think that some videos do not have audio. Can you check this video, does it have audio when you play it? https://stock.adobe.com/video/eurasian-wolf-hides-in-the-forest-wolf-howled-during-the-day-wolf-pack...

 

EBQ

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Interesting, I can hear the wolf howling in that video, but when I do a search for "lions roaring" I can't get any of those videos to play the sound. Can you hear the lion roaring in this clip? —> 253882856

 

PS: Thank you for your help. 🙂

 

— David

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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I do not. I think you have identified an issue with our videos where we don't appear to disable the audio icon on mute videos. I've reported this to our engineering team. Thank you for bringing this to my attention.

EBQ

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I'm glad I can help, but why would "roaring lion" videos not include audio/sound???

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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I wish I knew.

EBQ

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