I cancel my subscription to Stock and I lost my more than 100 images credit left

New Here ,
Aug 08, 2017

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Hi there,

I am a loyal Adobe CC user but I had more than 100 images credits left and I had to cancel my subscription to Adobe Stock a few months ago because I didn't need those images monthly.. but I was sure that I will keep the credits I have paid for more than one year but sadly I am seeing that I have not a single image credit when I had more than 100. I keep using Creative Cloud but I could't afford to pay for Stock when I didn't use it too much.

I would love to receive the credits I have paid for back if it were possible.

Thanks a lot in advance.

Hi Jose,

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Unfortunately, we would not be able to grant any credits.

You may Contact Customer Care for any help or support.

Hope this helps!

Thanks

Kanika

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I cancel my subscription to Stock and I lost my more than 100 images credit left

New Here ,
Aug 08, 2017

Copy link to clipboard

Copied

Hi there,

I am a loyal Adobe CC user but I had more than 100 images credits left and I had to cancel my subscription to Adobe Stock a few months ago because I didn't need those images monthly.. but I was sure that I will keep the credits I have paid for more than one year but sadly I am seeing that I have not a single image credit when I had more than 100. I keep using Creative Cloud but I could't afford to pay for Stock when I didn't use it too much.

I would love to receive the credits I have paid for back if it were possible.

Thanks a lot in advance.

Hi Jose,

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Unfortunately, we would not be able to grant any credits.

You may Contact Customer Care for any help or support.

Hope this helps!

Thanks

Kanika

Views

74

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 08, 2017 0
Adobe Employee ,
Aug 08, 2017

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Hi Jose,

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Unfortunately, we would not be able to grant any credits.

You may Contact Customer Care for any help or support.

Hope this helps!

Thanks

Kanika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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