I cannot cancel my Adobe Stock subscription

New Here ,
Oct 01, 2017 Oct 01, 2017

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I have tried to cancel my Adobe stock subscription via my online account, that hasn't worked and I got cut off and directed here when I asked an Adobe agent. Please may someone help.

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Adobe Employee , Oct 02, 2017 Oct 02, 2017
Hi Charlotte,I just checked your account details and it seems that your Adobe Stock subscription has been suspended and that is why you are unable to cancel your subscription within your Adobe account management page.Please see Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach support through the above-mentioned link see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any ...

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Adobe Employee ,
Oct 02, 2017 Oct 02, 2017

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Hi Charlotte,

I just checked your account details and it seems that your Adobe Stock subscription has been suspended and that is why you are unable to cancel your subscription within your Adobe account management page.

Please see Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach support through the above-mentioned link see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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