I cannot download purchased images from a specific author?

New Here ,
Nov 10, 2020

Copy link to clipboard

Copied

Hello 

 

I have a problem downloading purchased images from a specific author?

 

Specificaly "Ainoa"

Can you tell me why this could be? None of the support agents was able to solve this problem for me.

 

Thank you 

 

TOPICS
Download, Troubleshooting

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I cannot download purchased images from a specific author?

New Here ,
Nov 10, 2020

Copy link to clipboard

Copied

Hello 

 

I have a problem downloading purchased images from a specific author?

 

Specificaly "Ainoa"

Can you tell me why this could be? None of the support agents was able to solve this problem for me.

 

Thank you 

 

TOPICS
Download, Troubleshooting

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 10, 2020 0
Adobe Employee ,
Nov 10, 2020

Copy link to clipboard

Copied

Hi,

Please clear your license BROWSER history, restart your browser and try again. Let me know if that does or doesn't resolve the issue.

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 0
New Here ,
Nov 11, 2020

Copy link to clipboard

Copied

How do I do that?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2020 0
Adobe Employee ,
Nov 11, 2020

Copy link to clipboard

Copied

Apologies, I meant browser history

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2020 0
Resources
Buy Adobe Stock
Getting Started