I have a subscription and I am unable to use images. it is asking me to pay.

New Here ,
Nov 17, 2018

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I am not sure why I am not able to license any images today. I have a paid subscription and I have not had issues before but today, it is asking me to pay to license an image and showing that I have 0 images available to license...What could be causing this?

Hello T. B.,

I don't see any issue with your account when I look up the Adobe ID you are using here on the forums. I answered your other post regarding premium assets: Re: Filter out Premium images?

If you have more than one Adobe ID it's possible that you were signed in with an Adobe ID that is not associated with an Adobe Stock subscription.

EBQ

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I have a subscription and I am unable to use images. it is asking me to pay.

New Here ,
Nov 17, 2018

Copy link to clipboard

Copied

I am not sure why I am not able to license any images today. I have a paid subscription and I have not had issues before but today, it is asking me to pay to license an image and showing that I have 0 images available to license...What could be causing this?

Hello T. B.,

I don't see any issue with your account when I look up the Adobe ID you are using here on the forums. I answered your other post regarding premium assets: Re: Filter out Premium images?

If you have more than one Adobe ID it's possible that you were signed in with an Adobe ID that is not associated with an Adobe Stock subscription.

EBQ

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70

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 17, 2018 0
Adobe Employee ,
Nov 19, 2018

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Hello T. B.,

I don't see any issue with your account when I look up the Adobe ID you are using here on the forums. I answered your other post regarding premium assets: Re: Filter out Premium images?

If you have more than one Adobe ID it's possible that you were signed in with an Adobe ID that is not associated with an Adobe Stock subscription.

EBQ

EBQ

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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