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I have not been able to cancel my adobe stock for over 30 days

New Here ,
Dec 15, 2018 Dec 15, 2018

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Hello everyone,

it's about 30 days that I can not disable the adobe stock subscription as explained in the guide Cancel your Adobe Stock membership

As you can see from the image 1 I give as a mistake an alleged probelm on the paypal account.

img1.png

This did not allow me to manage my plan immediately after the trial phase (I don't deny that I used adobe stock after paying for the first month, because I just PAID and use it, even if I didn't want to continue)

Screenshot_5.png

In image 2, however, you can see that payments have been made, and there are no paypal problems.

Now, I would like to cancel this subscription, as I wanted ONLY TO USE THE TRIAL.

But then I was "cheated" by automatic renewal.

Is it possible that some admin solve my problem of blocking the modification of the plan?

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Dec 17, 2018 Dec 17, 2018

Hi Stefano,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Oct 2018.

Please check your private message for more information.

Regards,

Twarita

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi Stefano,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Oct 2018.

Please check your private message for more information.

Regards,

Twarita

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