I have not been able to cancel my adobe stock for over 30 days

New Here ,
Dec 15, 2018 Dec 15, 2018

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Hello everyone,

it's about 30 days that I can not disable the adobe stock subscription as explained in the guide Cancel your Adobe Stock membership

As you can see from the image 1 I give as a mistake an alleged probelm on the paypal account.

img1.png

This did not allow me to manage my plan immediately after the trial phase (I don't deny that I used adobe stock after paying for the first month, because I just PAID and use it, even if I didn't want to continue)

Screenshot_5.png

In image 2, however, you can see that payments have been made, and there are no paypal problems.

Now, I would like to cancel this subscription, as I wanted ONLY TO USE THE TRIAL.

But then I was "cheated" by automatic renewal.

Is it possible that some admin solve my problem of blocking the modification of the plan?

Thank you.

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correct answers 1 Correct Answer

Adobe Employee , Dec 17, 2018 Dec 17, 2018
Hi Stefano,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Oct 2018.Please check your private message for more information.Regards,Twarita

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi Stefano,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 15 Oct 2018.

Please check your private message for more information.

Regards,

Twarita

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