I lost 98 resources because of a platform error.

[blofeld]

I would like to lodge a complaint with you in regards to the assistance request ADB-4274023-G7G1.

In October 2017 I subscribed at Adobe Stock, as many others, with the tricky trial of 1-month free. I contacted support via chat, asking to cancel my subscription and I was told it wasn’t possible to cancel it without losing all the credits I paid for. So I was sort of forced to pay the annual subscription.

Before it was too late to avoid the feared renewal, I contacted support and they suggested me to not cancel my subscription, but just to stop the annual subscription renewal. And so I did.

The last days of my subscription I tried to download my 98 resources (which I paid about 400€ for) but an alert reported an error for a payment problem, even if I’d already paid all the subscription billing and you assured me I had the chance to download my images until the actual end of my subscription.

I lost 98 resources just because of that platform error in the last chances to download the images. Please, help me.

[twaritar3263062 · Accepted solution]

Hi Andrea,

Sorry for the delay in response.

I have reviewed the case records. Please check your private message.

Regards,

Twarita