I'm having issues with transparency with stock, borders go black

New Here ,
Dec 16, 2019 Dec 16, 2019

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So I downloaded this stock:

 

Screenshot_8.png

 

It has a variety of different spotlight effects.

 

However, when I go to remove the background it comes with (the checkers) it fills itself with black where the gradients are, and I can't for the life of me figure out how to make it stay transparent so I can move it over to Photoshop to use with the images I'm making.

 

Please help?

 

Screenshot_9.png

 

https://stock.adobe.com/au/images/creative-vector-illustration-of-bright-lighting-spotlights-set-lig...

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New Here ,
Dec 17, 2019 Dec 17, 2019

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I am having the exact same issue removing the transparent background on images 210995836, 289258383, 295820640, 300221760, 303625014. I can isolate the error but then I get the hard black backgrounds. If I place a new background image behind it, then I can get rid of some of the harsh, but am still left with ghost outlines. Screen Shot 2019-12-17 at 7.31.52 AM.png

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Adobe Employee ,
Dec 18, 2019 Dec 18, 2019

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This seems like expected behavior for this type of file. You can request additional information from the Illustrator forum. https://community.adobe.com/t5/illustrator/bd-p/illustrator?page=1&sort=relevance&filter=all If you find that the problem lies with a specific asset then please comment on this thread and someone from Adobe Staff can assist you with that.

 

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Adobe Employee ,
Dec 18, 2019 Dec 18, 2019

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Hi S.,

Please request assistance on the Illustrator forum if you find that this is an issue with the image itself please comment in this thread and Adobe Staff member can assist you further. https://community.adobe.com/t5/illustrator/bd-p/illustrator?page=1&sort=relevance&filter=all

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