I'm paying for Adobe stock but it's not showing in my adobe account

New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

HELP!!!

I really want to talk to someone on the phone but can't seem to get to that option. Every month I pay for adobe photography, creative cloud and adobe stock. I can access the first two, but I am having trouble accessing adobe stock. HELP!!!! I need access to it and is there an all inclusive plan so that I don't need to have all these separate payments every month??? Thank you!

Hi Meg,

Sorry to hear that.

I have checked your account details and noticed that you signed up for an Adobe Stock subscription on 12 Sep 2017 under the Adobe ID shared in the forums. However, the account stands cancelled as of now.

Also, I could not find a Creative Cloud and Adobe Photography plan under this Adobe ID(one which is shared in the forum). Please confirm if you have a different Adobe ID(please share that in a private message) so that I can further check and get back to you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I'm paying for Adobe stock but it's not showing in my adobe account

New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

HELP!!!

I really want to talk to someone on the phone but can't seem to get to that option. Every month I pay for adobe photography, creative cloud and adobe stock. I can access the first two, but I am having trouble accessing adobe stock. HELP!!!! I need access to it and is there an all inclusive plan so that I don't need to have all these separate payments every month??? Thank you!

Hi Meg,

Sorry to hear that.

I have checked your account details and noticed that you signed up for an Adobe Stock subscription on 12 Sep 2017 under the Adobe ID shared in the forums. However, the account stands cancelled as of now.

Also, I could not find a Creative Cloud and Adobe Photography plan under this Adobe ID(one which is shared in the forum). Please confirm if you have a different Adobe ID(please share that in a private message) so that I can further check and get back to you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 28, 2018 0
Adobe Community Professional ,
Jun 28, 2018

Copy link to clipboard

Copied

Hello Meg,

Adobe has published this Contact us | Adobe >>>

contact.jpg

Hans-Günter

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 28, 2018 1
New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

You're correct, but when i drill down it never gives me the option of talking to someone. I'm going in circles. I just want to talk to someone

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 28, 2018 0
Adobe Community Professional ,
Jun 28, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 28, 2018 1
New Here ,
Jun 28, 2018

Copy link to clipboard

Copied

I just want to talk to someone. None of this answers my questions

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 28, 2018 0
Adobe Employee ,
Jun 28, 2018

Copy link to clipboard

Copied

Hi Meg,

Sorry to hear that.

I have checked your account details and noticed that you signed up for an Adobe Stock subscription on 12 Sep 2017 under the Adobe ID shared in the forums. However, the account stands cancelled as of now.

Also, I could not find a Creative Cloud and Adobe Photography plan under this Adobe ID(one which is shared in the forum). Please confirm if you have a different Adobe ID(please share that in a private message) so that I can further check and get back to you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 28, 2018 1
Resources
Buy Adobe Stock
Getting Started