I need my credit card information removed

New Here ,
Sep 10, 2018

Copy link to clipboard

Copied

I paid for an extended license for a photo from Adobe Stock, yet it seems my credit card information is being stored and any accidental click will charge it. Looks like there is no way to have this removed or replaced by a PayPal payment method. Neither "Manage Plan" or "Update Payment Info" offer any solution.

I need my credit card information removed. I prefer to enter it manually every time I am buying something. How can I do that, please?

Thank you.

Hi Catalin,

Sorry to hear that you are facing issues with Adobe Stock services.

Unfortunately, it is not possible to put the credit card information manually every time you are purchasing a different asset. The credit card information is stored once you make a purchase for the first time.

However, if you want to delete the CC information permanently from the file, you will have to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

178

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I need my credit card information removed

New Here ,
Sep 10, 2018

Copy link to clipboard

Copied

I paid for an extended license for a photo from Adobe Stock, yet it seems my credit card information is being stored and any accidental click will charge it. Looks like there is no way to have this removed or replaced by a PayPal payment method. Neither "Manage Plan" or "Update Payment Info" offer any solution.

I need my credit card information removed. I prefer to enter it manually every time I am buying something. How can I do that, please?

Thank you.

Hi Catalin,

Sorry to hear that you are facing issues with Adobe Stock services.

Unfortunately, it is not possible to put the credit card information manually every time you are purchasing a different asset. The credit card information is stored once you make a purchase for the first time.

However, if you want to delete the CC information permanently from the file, you will have to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

179

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 10, 2018 0
Adobe Employee ,
Sep 11, 2018

Copy link to clipboard

Copied

Hi Catalin,

Sorry to hear that you are facing issues with Adobe Stock services.

Unfortunately, it is not possible to put the credit card information manually every time you are purchasing a different asset. The credit card information is stored once you make a purchase for the first time.

However, if you want to delete the CC information permanently from the file, you will have to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 11, 2018 1
Resources
Buy Adobe Stock
Getting Started