I submitted over 300 photos to Adobe Stock. They were approved. I am still being charged.

May 24, 2020

Copy link to clipboard

Copied

My yearly account expires in Mid-January. I submitted over 300 photos to Adobe Stock in 2019 that were approved before January 1, 2020. When I checked my account in early January, it was stated as paid up until January 2021.

I just noticed that I was being charged $9.99 per month since Mid-January.

I tried to do a chat but after one minute, Shaikh Tausif said he was going to get someone to help me. Five hours later, I was still waiting. Anyone else have similar billing, when they should not have been billed. Thank you, anyone

If you are eligible for the free one year complimentary subscription you should have gotten a redemption code. This code applied will suspend your monthly payements. That code If you didn't get your code, contact the contributor supportNeed help? (Stock Contributor Support)

TOPICS
Account management, Billing

Views

800

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I submitted over 300 photos to Adobe Stock. They were approved. I am still being charged.

May 24, 2020

Copy link to clipboard

Copied

My yearly account expires in Mid-January. I submitted over 300 photos to Adobe Stock in 2019 that were approved before January 1, 2020. When I checked my account in early January, it was stated as paid up until January 2021.

I just noticed that I was being charged $9.99 per month since Mid-January.

I tried to do a chat but after one minute, Shaikh Tausif said he was going to get someone to help me. Five hours later, I was still waiting. Anyone else have similar billing, when they should not have been billed. Thank you, anyone

If you are eligible for the free one year complimentary subscription you should have gotten a redemption code. This code applied will suspend your monthly payements. That code If you didn't get your code, contact the contributor supportNeed help? (Stock Contributor Support)

TOPICS
Account management, Billing

Views

801

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 24, 2020 0
May 24, 2020

Copy link to clipboard

Copied

I moved your post from the Get Started forum to the Program Specific forum.

If this is in Error please state the exact Adobe program you are asking about.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 24, 2020 1
May 25, 2020

Copy link to clipboard

Copied

Thank you for your reply! Someone else also responded and provided me with a link that proved to be the solution.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 25, 2020 0
May 24, 2020

Copy link to clipboard

Copied

If you are eligible for the free one year complimentary subscription you should have gotten a redemption code. This code applied will suspend your monthly payements. That code If you didn't get your code, contact the contributor supportNeed help? (Stock Contributor Support)

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 24, 2020 1
May 25, 2020

Copy link to clipboard

Copied

Your suggestion 'link' proved to be just what I needed to do. They provided me a solution and I am grateful for your help!

Thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 25, 2020 0
Abambo LATEST
May 25, 2020

Copy link to clipboard

Copied

You're welcome! Happy that I could provide a correct solution!

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 25, 2020 1
Resources
Buy Adobe Stock
Getting Started