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I've been stuck in Adobe Stock subscription and can't license anything. Help?

New Here ,
Sep 29, 2018 Sep 29, 2018

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I am at the end of my Adobe Stock subscription year and when I try to license an image it ask me what plan I want to sign up for. What is going on? Per the phone system help, Chat is available 24/7 but I find it closed! I just want my images before I cancel.

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Adobe Employee , Oct 01, 2018 Oct 01, 2018
Hi Michael,Sorry to hear that you are facing issues with Adobe Stock services.Please try the following and let us know if that solves your issue. Sign out from Adobe Stock, sign back in, and try licensing the asset again. Try to license the image using a different browser.You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.If you still face troubles, feel free to update this thread.Regards,Twarita

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Adobe Employee ,
Oct 01, 2018 Oct 01, 2018

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Hi Michael,

Sorry to hear that you are facing issues with Adobe Stock services.

Please try the following and let us know if that solves your issue.

  • Sign out from Adobe Stock, sign back in, and try licensing the asset again.
  • Try to license the image using a different browser.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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