I've bought a package of 5 credits but can't buy a premium image with it

[walterb33877188]

I've bought a package of 5 credits but can't buy a premium image with it

[Beverley Gray]

Hi there

Which image are you looking to purchase?

Can you check that you have selected your personal account when logged into stock.adobe.com.

Thanks

Bev

[walterb33877188]

This is the image: #147129892

Yes I’ve logged in on my personal account.

I can see ‘5 credits’

Met vriendelijke groet,

Walter Bruynseels

T 011 76 28 22

Montana bvba

Korspelsesteenweg 161/3

3581 Beverlo (Korspel)

walter@montanabvba.be<mailto:walter@montanabvba.be>

www.montanabvba.be<http://www.montanabvba.be/>

al onze opdrachten zijn uitvoerbaar volgens onze verkoopsvoorwaarden, deze verkoopsvoorwaarden zijn op aanvraag te verkrijgen

Van: Beverley Gray

Verzonden: dinsdag 6 maart 2018 12:33

Aan: Walter Bruynseels

Onderwerp: I've bought a package of 5 credits but can't buy a premium image with it

I've bought a package of 5 credits but can't buy a premium image with it

created by Beverley Gray<https://forums.adobe.com/people/Beverley+Gray> in Adobe Stock - View the full discussion<https://forums.adobe.com/message/10223761#10223761>

[Beverley Gray]

Premium assets cost between 5 - 50 credits.

For this particular Premium image it costs 25 credits for the Large version, and 12 credits for the Small version.

Kind regards

Bev

[walterb33877188]

And where can I see what it costs?

Wen I see on youre site it shows ‘5 credits – good for one premium picture’.

Sorry to say but this is falsly advertising!!!

Met vriendelijke groet,

Walter Bruynseels

T 011 76 28 22

Montana bvba

Korspelsesteenweg 161/3

3581 Beverlo (Korspel)

walter@montanabvba.be<mailto:walter@montanabvba.be>

www.montanabvba.be<http://www.montanabvba.be/>

al onze opdrachten zijn uitvoerbaar volgens onze verkoopsvoorwaarden, deze verkoopsvoorwaarden zijn op aanvraag te verkrijgen

Van: Beverley Gray

Verzonden: dinsdag 6 maart 2018 12:57

Aan: Walter Bruynseels

Onderwerp: I've bought a package of 5 credits but can't buy a premium image with it

I've bought a package of 5 credits but can't buy a premium image with it

created by Beverley Gray<https://forums.adobe.com/people/Beverley+Gray> in Adobe Stock - View the full discussion<https://forums.adobe.com/message/10223765#10223765>

[Beverley Gray · Accepted solution]

The number of credits required to license a specific asset is displayed in the user interface.  Premium assets are priced between 5 and 50 credits.

If you require further assistance, please contact our support team - Contact Customer Care

Sorry for any confusion caused. 

Kind regards

Bev