I want cancel my subscription, but I can't

New Here ,
Nov 18, 2017 Nov 18, 2017

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Hi,

I have the same problem as all th others guys: I can't cancel my stock subscription.

Could you please do it me ? Thanks !

Best regards.

Laura Marinelli

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Adobe Employee , Nov 18, 2017 Nov 18, 2017
Hi Laura,Please contact our support team Contact Customer Care for the cancellation requests.**Be sure to remain signed in with your Adobe ID before accessing the link above** In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Nov 18, 2017 Nov 18, 2017

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Hi Laura,

Please contact our support team Contact Customer Care for the cancellation requests.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 19, 2017 Nov 19, 2017

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Hi Tarita,

I had already tried to delete my account within the first deadline but it was not possible since it never appears to be able to do so, even following the FAQ's because there was no such option saying "cancel". I tried sending mail or contacting you through chat without success.

I do not want to contact anybody anymore. Please i want immediate cancellation.

It seems to be fraud in this way.

Thanks for fixing the problem as soon as possible. it's not true?

Laura Marinelli

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Please check your private message.

Regards

Twarita

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