I want to cancel subscription Adobe Stock

New Here ,
Jun 26, 2018 Jun 26, 2018

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I want to cancel subscription Adobe Stock, but I can't log in my Adode ID, because accounts.adobe.com is unavailable. I used different browsers, different platforms, different computers from tablet to desktop, cleaned cookies - nothing worked!!!!!! 

I tried to cancel my subscription yesterday, lost a lot of time - but I couldn't enter to my ID.

Please, cancel my subscription since June 27!!!!

I am very disappointed with this attitude and do not want to renew my subscription, do not want to pay for July and beyond.

I hope you will help me to solve this problem.

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correct answers 1 Correct Answer

Adobe Employee , Jul 03, 2018 Jul 03, 2018
Hi Piotr,If you download the assets prior to cancelling the Adobe Stock subscription, you don't lose the remaining assets because the downloaded assets always remain in your license history.Also, if you cancel your Stock subscription, the remaining assets in your account remains valid until the last billing date after which they expire. So make sure you download all the assets within this time frame.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 27, 2018 Jun 27, 2018

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Hi Yuliya,

We apologize for the inconvenience caused to you.

I just checked your account details and noticed that your Adobe Stock subscription has already been cancelled.

Please update this thread if you need any further assistance.

Regards,

Twarita

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New Here ,
Jul 03, 2018 Jul 03, 2018

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Hi Yuliya,
I have 15 downloads left on adobe stock and want cancel the membership. Will I lose the downloads if I cancel the membership now?

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Hi Piotr,

If you download the assets prior to cancelling the Adobe Stock subscription, you don't lose the remaining assets because the downloaded assets always remain in your license history.

Also, if you cancel your Stock subscription, the remaining assets in your account remains valid until the last billing date after which they expire. So make sure you download all the assets within this time frame.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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