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I wanted only 1 image and now I have 99 available

New Here ,
Aug 20, 2018 Aug 20, 2018

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Hi,

I'm a bit confused. I clicked 1 image to find out how much it costs, but it started purchasing process without me choosing any plan. And same time my Adobe-page says that I have 99 images more. I can't afford to buy 100 images.

What happened?

Greetings,

Leena

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correct answers 1 Correct answer

Adobe Employee , Aug 20, 2018 Aug 20, 2018

Hi LK,

I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

EBQ

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Enthusiast ,
Aug 20, 2018 Aug 20, 2018

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Did you buy a plan? or just one image?

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New Here ,
Aug 20, 2018 Aug 20, 2018

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I didn't choose any plan because I wanted only 1 image. I just wanted to know the price first.
I haven't used Adobe Stock as much as all other image shops, where you can find information by clicking the image. It is in my spine and unfortunately you can't unclick!

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Hi LK,

I looked up your account using the Adobe ID you are using on the forums. I could see that your previous Stock subscriptions are closed but a renewal was still occurring. I've stopped the renewal. The 99 licenses are the licenses that accrued through these subscriptions. You may use these until they expire.

EBQ

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New Here ,
Aug 20, 2018 Aug 20, 2018

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Hi EBQ,

Ok. Thank you very much!

Leena

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