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Image Credit Expiration

Explorer ,
May 03, 2018 May 03, 2018

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I wanted to put a post here so that folks are aware and perhaps I could help someone avoid what I went through. I have used Adobe Stock periodically since its inception. I have a credit stored up of 86 images. Recently, I discovered that those credits expire. The way I noticed was when I logged in and tried to download an image and it asked me to pay. I chatted with support and image credits expire and you will not receive notification of that expiration. So be certain to use your credits up before you lose them.

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Adobe Employee , May 04, 2018 May 04, 2018

Hi Clay and Arlindo,

I apologize for the situation that you've been facing here.

As I can check your account, the unused licenses were valid for an year and they have expired after an year.

Please my private message for more details.

Regards,

Sheena

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Explorer ,
May 04, 2018 May 04, 2018

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Thank you for the info. I just lost them all,  about 90 and is not fair I pay them. Anyways they lost another client my CC account will be over in one month bye-bye Adobe they do not care about clients at all only about money.

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Adobe Employee ,
May 04, 2018 May 04, 2018

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Hi Clay and Arlindo,

I apologize for the situation that you've been facing here.

As I can check your account, the unused licenses were valid for an year and they have expired after an year.

Please my private message for more details.

Regards,

Sheena

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Community Beginner ,
Jul 23, 2018 Jul 23, 2018

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Similar question, I have a 10 VIP small stock licence ending in a month and still have 77 downloads to be done.

I know that I'll loose them (even if I paid for) but I'd like to know when... Will I be able to keep downloading during grace period (30 days after subscription ends) or not? It's quite important because I need to know when to empty my "wallet"

Federico

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Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

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Hi Federico,

Thanks for reaching out to the Adobe Stock community.

I would like to let you know that even if you cancel your Adobe Stock subscription, you still can download the remaining assets until the last date of the billing.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Jul 23, 2018 Jul 23, 2018

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What do you mean with last date of billing? Anniversary date or Anniversary date + Grace Period?

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Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

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Federico,

I am sorry for the confusion that is created by my reply here- what I meant was when you cancel your Stock subscription, the remaining assets will remain active for that only and not beyond that.

I hope this clears the confusion.

Regards,

Twarita

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Community Beginner ,
Jul 23, 2018 Jul 23, 2018

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Nope still confusing... With VIP I do not cancel subscription but I only not renew (renewal is optional not automatic as in web contracts) so for if I do not renew within the anniversary date then starts grace period. My question is: during grace period may I still use the remaining downloads?

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Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

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Hi Federico,

Please accept my apologies for the confusion caused here.

For the VIPs which do not renew the unused licenses get forfeited immediately.

Regards,

Sheena

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New Here ,
Nov 13, 2023 Nov 13, 2023

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agreed.  I just logged in to use credits and they're gone.  I would like to be notified before my credits go away as this is pretty messed up.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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LATEST
quote

agreed.  I just logged in to use credits and they're gone.  I would like to be notified before my credits go away as this is pretty messed up.


By @mistycali

It would be indeed nice to get warned about credit expiry. Credits have a lifespan of a year. So you need to set the reminder yourself. I suggest, you submit the notification as an idea in the idea tab, and not on a 5-year-old thread.

ABAMBO | Hard- and Software Engineer | Photographer

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