Image Credit Expiration

May 03, 2018

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I wanted to put a post here so that folks are aware and perhaps I could help someone avoid what I went through. I have used Adobe Stock periodically since its inception. I have a credit stored up of 86 images. Recently, I discovered that those credits expire. The way I noticed was when I logged in and tried to download an image and it asked me to pay. I chatted with support and image credits expire and you will not receive notification of that expiration. So be certain to use your credits up before you lose them.

Hi Clay and Arlindo,

I apologize for the situation that you've been facing here.

As I can check your account, the unused licenses were valid for an year and they have expired after an year.

Please my private message for more details.

Regards,

Sheena

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Image Credit Expiration

May 03, 2018

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I wanted to put a post here so that folks are aware and perhaps I could help someone avoid what I went through. I have used Adobe Stock periodically since its inception. I have a credit stored up of 86 images. Recently, I discovered that those credits expire. The way I noticed was when I logged in and tried to download an image and it asked me to pay. I chatted with support and image credits expire and you will not receive notification of that expiration. So be certain to use your credits up before you lose them.

Hi Clay and Arlindo,

I apologize for the situation that you've been facing here.

As I can check your account, the unused licenses were valid for an year and they have expired after an year.

Please my private message for more details.

Regards,

Sheena

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May 03, 2018 0
May 04, 2018

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Thank you for the info. I just lost them all,  about 90 and is not fair I pay them. Anyways they lost another client my CC account will be over in one month bye-bye Adobe they do not care about clients at all only about money.

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May 04, 2018 1
Adobe Employee ,
May 04, 2018

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Hi Clay and Arlindo,

I apologize for the situation that you've been facing here.

As I can check your account, the unused licenses were valid for an year and they have expired after an year.

Please my private message for more details.

Regards,

Sheena

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May 04, 2018 1
Jul 23, 2018

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Similar question, I have a 10 VIP small stock licence ending in a month and still have 77 downloads to be done.

I know that I'll loose them (even if I paid for) but I'd like to know when... Will I be able to keep downloading during grace period (30 days after subscription ends) or not? It's quite important because I need to know when to empty my "wallet"

Federico

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Jul 23, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hi Federico,

Thanks for reaching out to the Adobe Stock community.

I would like to let you know that even if you cancel your Adobe Stock subscription, you still can download the remaining assets until the last date of the billing.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Jul 23, 2018 0
Jul 23, 2018

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What do you mean with last date of billing? Anniversary date or Anniversary date + Grace Period?

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Jul 23, 2018 0
Adobe Employee ,
Jul 23, 2018

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Federico,

I am sorry for the confusion that is created by my reply here- what I meant was when you cancel your Stock subscription, the remaining assets will remain active for that only and not beyond that.

I hope this clears the confusion.

Regards,

Twarita

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Jul 23, 2018 0
Jul 23, 2018

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Nope still confusing... With VIP I do not cancel subscription but I only not renew (renewal is optional not automatic as in web contracts) so for if I do not renew within the anniversary date then starts grace period. My question is: during grace period may I still use the remaining downloads?

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Jul 23, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hi Federico,

Please accept my apologies for the confusion caused here.

For the VIPs which do not renew the unused licenses get forfeited immediately.

Regards,

Sheena

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Jul 23, 2018 0
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