Image credits has suddenly reduced by over 100

New Here ,
Mar 25, 2020

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Hi, I hope someone can help. I have been building up a credit of images. When I logged on today, I noticed the balance has reduced by over 100 credits. This was built up from my credit balance I transferred from Fotolia and my ongoing monthly subscription. Does anyone know why this might be? Many thanks, Neil

I'm sorry we are not able to reinstate expired Fotolia credits.

EBQ

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Fotolia, Licensing, Terms of use

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Image credits has suddenly reduced by over 100

New Here ,
Mar 25, 2020

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Hi, I hope someone can help. I have been building up a credit of images. When I logged on today, I noticed the balance has reduced by over 100 credits. This was built up from my credit balance I transferred from Fotolia and my ongoing monthly subscription. Does anyone know why this might be? Many thanks, Neil

I'm sorry we are not able to reinstate expired Fotolia credits.

EBQ

TOPICS
Fotolia, Licensing, Terms of use

Views

262

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Mar 25, 2020 0
Adobe Employee ,
Mar 25, 2020

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Hello neilh...,

I'm sorry but transferred credits were only available for one year and the expired on the 15th.

EBQ

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Mar 25, 2020 0
New Here ,
Mar 25, 2020

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Hi, is there any chance you can reinstate these credits so I can download some images. I had been saving these for a project and had no notification they would be expiring. I know my monthly subscription credits would expire but these are from the Fotolia transfer and I don't recall anything specifically stating these would have a short shelf life. If you could help me this one time, it would be greatly appreciated. I've had enough bad news today already. Many thanks.

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Mar 25, 2020 0
New Here ,
Apr 08, 2020

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@EvilBugQueen1

 

Hi, could you please look at my recent reply and see what you can do, I can't afford to buy another 100+ credits just at the moment for obvious reasons. 

 

Many thanks, Neil

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Apr 08, 2020 0
Adobe Employee ,
Apr 08, 2020

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I'm sorry we are not able to reinstate expired Fotolia credits.

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Apr 08, 2020 0
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