Image credits has suddenly reduced by over 100

New Here ,
Mar 25, 2020 Mar 25, 2020

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Hi, I hope someone can help. I have been building up a credit of images. When I logged on today, I noticed the balance has reduced by over 100 credits. This was built up from my credit balance I transferred from Fotolia and my ongoing monthly subscription. Does anyone know why this might be? Many thanks, Neil

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Fotolia, Licensing, Terms of use

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correct answers 2 Correct Answers

Adobe Employee , Mar 25, 2020 Mar 25, 2020
Hello neilh..., I'm sorry but transferred credits were only available for one year and the expired on the 15th. EBQ

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Adobe Employee , Apr 08, 2020 Apr 08, 2020
I'm sorry we are not able to reinstate expired Fotolia credits. EBQ

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Adobe Employee ,
Mar 25, 2020 Mar 25, 2020

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Hello neilh...,

I'm sorry but transferred credits were only available for one year and the expired on the 15th.

EBQ

EBQ

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Hi, is there any chance you can reinstate these credits so I can download some images. I had been saving these for a project and had no notification they would be expiring. I know my monthly subscription credits would expire but these are from the Fotolia transfer and I don't recall anything specifically stating these would have a short shelf life. If you could help me this one time, it would be greatly appreciated. I've had enough bad news today already. Many thanks.

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New Here ,
Apr 08, 2020 Apr 08, 2020

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@EvilBugQueen1

 

Hi, could you please look at my recent reply and see what you can do, I can't afford to buy another 100+ credits just at the moment for obvious reasons. 

 

Many thanks, Neil

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Adobe Employee ,
Apr 08, 2020 Apr 08, 2020

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I'm sorry we are not able to reinstate expired Fotolia credits.

EBQ

EBQ

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