Image distortion when selecting "Open in Photoshop" option

New Here ,
May 02, 2017

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I purchased Image #110697179.  The image details say AI/EPS format.  I selected the option to license and open in Photoshop, however, when the image opens in Photoshop it is very distorted and totally unusable.

adobestockdistort.jpg

As you can see the laptop is missing a section, the pictures, camera, cd, and usb cable are blocky and grainy, and the overall image does not appear nearly as crisp as in the image preview.

Thanks,

Ryan

Hi Kristina,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned about the distorted image, I tried to replicate the same at my end and the image seems distorted when opened in Photoshop.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

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Image distortion when selecting "Open in Photoshop" option

New Here ,
May 02, 2017

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I purchased Image #110697179.  The image details say AI/EPS format.  I selected the option to license and open in Photoshop, however, when the image opens in Photoshop it is very distorted and totally unusable.

adobestockdistort.jpg

As you can see the laptop is missing a section, the pictures, camera, cd, and usb cable are blocky and grainy, and the overall image does not appear nearly as crisp as in the image preview.

Thanks,

Ryan

Hi Kristina,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned about the distorted image, I tried to replicate the same at my end and the image seems distorted when opened in Photoshop.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

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May 02, 2017 0
LEGEND ,
May 02, 2017

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.ai files are Adobe Illustrator files. You will need to open and edit them in Illustrator to the size and other edits before bringing it into Photoshop.

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May 02, 2017 0
Adobe Employee ,
May 02, 2017

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Hi Kristina,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned about the distorted image, I tried to replicate the same at my end and the image seems distorted when opened in Photoshop.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

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May 02, 2017 0
New Here ,
May 02, 2017

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Thank you!

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May 02, 2017 0
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Adobe Employee ,
May 02, 2017

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You're welcome!

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May 02, 2017 0
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