IMAGE DOWNLOAD - WHAT'S WRONG?

New Here ,
Nov 01, 2017 Nov 01, 2017

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I bought licenses for three separate images, and downloaded each individually to my Mac,

HOWEVER, the size I received is nothing like that listed on screen.

I've got KB not MB - what's wrong?

ref.

#101786141

182kb described as 9293 x 6000 px

#74912359

34.4kb described as 4368 x 2912px

#107689228

41.8kb described as 6016 x 4016px

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correct answers 1 Correct Answer

New Here , Nov 01, 2017 Nov 01, 2017
Hi,thanks for your email.I returned to the history download page and redownloaded -Now I have x2 3mb images and a1x 12mb... Hopefully, that's good enough for our use.By the way, I have to say Adobe's customer interface is the absolute worst I've ever encountered. Thoroughly disjointed, disconnected and unfriendly. Maybe you could tell someone!Hugh Billings(personal info removed by moderator, this is an open forum, please do not include confidential info)

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Adobe Employee ,
Nov 01, 2017 Nov 01, 2017

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Hi Hugh,

Could you please let me know are you viewing the file size of the image in finder or in any particular application?

I licensed and downloaded one of the file IDs which you have mentioned above(74912359) on my computer and it shows approximately 3 MB in size.

Regards,

Twarita

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New Here ,
Nov 01, 2017 Nov 01, 2017

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Hi,

thanks for your email.

I returned to the history download page and redownloaded -

Now I have x2 3mb images and a1x 12mb... Hopefully, that's good enough for our use.

By the way, I have to say Adobe's customer interface is the absolute worst I've ever encountered. Thoroughly disjointed, disconnected and unfriendly. Maybe you could tell someone!

Hugh Billings

(personal info removed by moderator, this is an open forum, please do not include confidential info)

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Adobe Employee ,
Nov 01, 2017 Nov 01, 2017

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I am glad that your issue got resolved.

Also, I will definitely go ahead and share the feedback regarding the customer interface.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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