Image Downloaded Instead of Saving in Preview Library

New Here ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

I just attempted to save a photo to my preview library. I 100% know that is the choice I made. However, it gave a purchase ERROR instead. When I refreshed the screen to try to save again, it suddenly showed that I purchased it. In no way did I press the purchase license option. I do not want this photo. I have not downloaded it to my computer.

Please advise how it can be removed and the credit restored to my account. This is definitely an error on Adobe's end. Thank you.

Views

170

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Oct 20, 2017 Oct 20, 2017
I have added an image credit to your account so that you can license a different image instead.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

Likes

Translate

Translate
Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

Hi Melissa,

Can you please share the image ID which you are facing troubles with so that we can further help you?

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

Thank you for your swift response. This is the FILE #: 162997199. Is that the ID you need? Thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

Thank you so much.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

Copy link to clipboard

Copied

LATEST

You are welcome!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines