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Image Downloaded Instead of Saving in Preview Library

New Here ,
Oct 20, 2017 Oct 20, 2017

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I just attempted to save a photo to my preview library. I 100% know that is the choice I made. However, it gave a purchase ERROR instead. When I refreshed the screen to try to save again, it suddenly showed that I purchased it. In no way did I press the purchase license option. I do not want this photo. I have not downloaded it to my computer.

Please advise how it can be removed and the credit restored to my account. This is definitely an error on Adobe's end. Thank you.

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Adobe Employee , Oct 20, 2017 Oct 20, 2017

I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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Hi Melissa,

Can you please share the image ID which you are facing troubles with so that we can further help you?

Regards,

Twarita

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Thank you for your swift response. This is the FILE #: 162997199. Is that the ID you need? Thank you.

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Thank you so much.

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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You are welcome!

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