Image is in Low res when licence from Adobe Stock

New Here ,
Jan 07, 2021 Jan 07, 2021

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I've licenced and image form Adobe Stock and the downloaded file is in low -res
I've tried to find a way to contract Adobe about this issue but it's been frustartion to find a direct customer care service for this.
Please coudl you help? heres the image link: https://stock.adobe.com/es/images/set-of-shadow-overlay-window-frames-effect-light-transparent-shado...

Thanks in advance
V

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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@valerod72320114

I've reviewed this file and see no issue. Are you viewing the file in Adobe Illustrator?

EBQ

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Thanks for your reply. I want to place embedded the eps file in Photoshop
but it doesn’t work.
I usually do that with eps files with no problem, but this don’t work...
nit sure why
I don’t use illustrator but I’m quite sure I should be able to open/place a
vector file in Photoshop?
Thanks again
V

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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When you downloaded the file did you choose jpeg?

EBQ

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New Here ,
Jan 08, 2021 Jan 08, 2021

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I chose first vector and it didn’t work. Then I chose jpg and it was lo res
too

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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@valerod72320114 I was able to verify your issue. I've granted you a replacement license, please choose another file. Thank you for reporting the issue.

EBQ

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New Here ,
Jan 08, 2021 Jan 08, 2021

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Thanks, it’s much appreciated
Best regards

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