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I've bought a picture about adobe stock but after I downloaded it, I saw that the picture ist out of focus. How can the money I've paid be refunded?
Hallo sven_schmidt,
Apologies for the delayed reply. I've granted you a replacement credit for that image.
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Please post the asset id, so that someone can check the asset. You will get a replacement credit.
2 possibilities for that: you wait until an Adobe employee sees this message and checks your claim or you contact Adobe customer service: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".
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That's the picture
AdobeStock_224397790
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Support ist not working. Mostly english support. When I like to get german support "Sorry our wait times are longer than expected. You will be connected to an agent shortly." That's how it's going sice yesterday...
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Hallo sven_schmidt,
Apologies for the delayed reply. I've granted you a replacement credit for that image.