Image out of focus

Explorer ,
Jun 29, 2020 Jun 29, 2020

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I've bought a picture about adobe stock but after I downloaded it, I saw that the picture ist out of focus. How can the money I've paid be refunded?

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Fotolia, Licensing, Terms of use

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correct answers 1 Correct Answer

Adobe Employee , Jul 10, 2020 Jul 10, 2020
Hallo sven_schmidt, Apologies for the delayed reply. I've granted you a replacement credit for that image.

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Adobe Community Professional ,
Jun 29, 2020 Jun 29, 2020

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Please post the asset id, so that someone can check the asset. You will get a replacement credit.

 

2 possibilities for that: you wait until an Adobe employee sees this message and checks your claim or you contact Adobe customer service: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Explorer ,
Jun 29, 2020 Jun 29, 2020

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That's the picture

 

AdobeStock_224397790

 

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Explorer ,
Jun 30, 2020 Jun 30, 2020

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Support ist not working. Mostly english support. When I like to get german support "Sorry our wait times are longer than expected. You will be connected to an agent shortly." That's how it's going sice yesterday...

 

 

 

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hallo sven_schmidt,

Apologies for the delayed reply. I've granted you a replacement credit for that image.

EBQ

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