Image purchase

Apr 13, 2017

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I bought a picture but it is not opening in Creative cloud photoshop. Membership is payed for this month.

It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

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Image purchase

Apr 13, 2017

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fail.jpg

I bought a picture but it is not opening in Creative cloud photoshop. Membership is payed for this month.

It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

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71

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 13, 2017 0
Adobe Employee ,
Apr 13, 2017

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Hi Zanda,

Can you make sure you are already signed into the Adobe Creative Cloud application before opening this image in the Photoshop application?

Also, please let me know the version of the Photoshop application on your machine.

Regards,

Sheena

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Apr 13, 2017 0
Apr 13, 2017

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I have Standard license a couple of images and they are still showing with adobe stock over the top of them . ?

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Apr 13, 2017 0
Adobe Employee ,
Apr 13, 2017

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It seems you have downloaded the preview and not the actual licensed image.

Please see Stock FAQ: How to license an image with Adobe Stock? as it explains the licensing process with screenshots.

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Apr 13, 2017 0
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