Image purchased accidentally

New Here ,
Nov 17, 2017 Nov 17, 2017

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I purchased an illustration, thinking I'd receive an EPS Vector file (because the image title includes the text "eps10") and then a JPEG was downloaded instead. The file number is 72171452. Could I please have a credit applied to my account? Thank you.

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Adobe Employee , Nov 17, 2017 Nov 17, 2017
Hi Anne,Thanks for bringing this to our notice, we will be working on this.For the time being, I am adding an image credit to your account so that you can license a different image instead.Hope that helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Nov 17, 2017 Nov 17, 2017

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Hi Anne,

I don't think I understand you completely but I tried to check the image# 72171452 on the Stock website and it nowhere mentions that it is a eps file.

It clearly mentions it to be a JPEG file type as in the screenshot mentioned below:

Additionally, if you are searching for only vector files you can use your search filter from the left pane.

Regards,

Sheena

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New Here ,
Nov 17, 2017 Nov 17, 2017

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it says "eps10" in the file name, which is visible in the screenshot you shared. I can see the "JPEG" file type below and I didn't notice that originally, but that's also because I wasn't concerned as it said "eps 10" in the filename. Additionally, I had set the filter to only show me vector files and that image came up anyway. I just tried it again and this JPEG file comes up even when the filter is set to "Vector." I ultimately found a similar image that was provided as an actual vector file and I downloaded that one. I've purchased a lot of images through Adobe Stock and would appreciate some consideration from you in having my account credited for one credit. I think this would be fair, considering the confusion caused by the file name and the fact that it came up despite my "Vector" filter in searching for it.

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Adobe Employee ,
Nov 17, 2017 Nov 17, 2017

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Hi Anne,

Thanks for bringing this to our notice, we will be working on this.

For the time being, I am adding an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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