Images got licensed automatically without my consent?

New Here ,
Mar 14, 2018

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I am a long long time user of Adobe, and recently got a membership to Stock. I have loved it however...

after spending hours and hours on a project, saving previews to a library and going over them with my husband...i had two images left available and was going to license two extra images as well. when I went to license them... it was going to charge me and said I have no images left!!!!! I went to my images and apparently I 'licensed' two images that I never wanted. They were indeed images that had been in my search results, but i dont even remember clicking on them much less licensing them. I have no idea how it happened but I have noticed some odd behavior from Adobe stock site. No other site does this... sometimes when i am browsing the browser freaks out and changes pages really suddenly...it will maximize a random thumbnail and then suddenly load a previous page of search results. Its so frustrating when it does this and it drives me nuts. its also embarassing when im trying to go over it with someone I am working with to show them some options. Maybe this is how the random images got licensed - an accident due to the browser going nuts? Has anyone else has this problem, I feel like i cant possibly be the only one!

Im really trying not to be upset about this but this feels like the final straw... I love Adobe to pieces and want to keep using it but not if this is going to happen. even if i wanted to keep using it, my husband who i am doing this project for, now does not trust Adobe at all and wants to use another stock image site.

Please help!

Thanks so much ❤️

Gillian,

I have added 2 image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Images got licensed automatically without my consent?

New Here ,
Mar 14, 2018

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I am a long long time user of Adobe, and recently got a membership to Stock. I have loved it however...

after spending hours and hours on a project, saving previews to a library and going over them with my husband...i had two images left available and was going to license two extra images as well. when I went to license them... it was going to charge me and said I have no images left!!!!! I went to my images and apparently I 'licensed' two images that I never wanted. They were indeed images that had been in my search results, but i dont even remember clicking on them much less licensing them. I have no idea how it happened but I have noticed some odd behavior from Adobe stock site. No other site does this... sometimes when i am browsing the browser freaks out and changes pages really suddenly...it will maximize a random thumbnail and then suddenly load a previous page of search results. Its so frustrating when it does this and it drives me nuts. its also embarassing when im trying to go over it with someone I am working with to show them some options. Maybe this is how the random images got licensed - an accident due to the browser going nuts? Has anyone else has this problem, I feel like i cant possibly be the only one!

Im really trying not to be upset about this but this feels like the final straw... I love Adobe to pieces and want to keep using it but not if this is going to happen. even if i wanted to keep using it, my husband who i am doing this project for, now does not trust Adobe at all and wants to use another stock image site.

Please help!

Thanks so much ❤️

Gillian,

I have added 2 image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Mar 14, 2018 0
Adobe Employee ,
Mar 14, 2018

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Hi Gillian,

We apologize for the inconvenience caused to you. Could you please share the file IDs which are accidentally licensed so that we can further assist you?

Regards

Twarita

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Mar 14, 2018 1
New Here ,
Mar 14, 2018

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#69653150

#101590016

These are the file IDs.

Thanks so much for your prompt response!

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Mar 14, 2018 0
Adobe Employee ,
Mar 15, 2018

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Gillian,

I have added 2 image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Mar 15, 2018 1
New Here ,
Mar 15, 2018

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Hi Twarita! Thank you so much for taking the time to respond and for helping us.

This is wonderful news because I really wanted to keep using Adobe stock.

Has anyone experienced something similar to what happened to us because I would like to try to be aware and keep it from happening again.

Much gratitude!

Sent from my iPhone

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Mar 15, 2018 0
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