Impossible d'ouvrir une image achetée dans Illustrator

New Here ,
Nov 25, 2018 Nov 25, 2018

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Bonjour. J'ai acheté et téléchargé l'image 85730265 et il est impossible de l'ouvrir dans Adobe Illustrator. Comment contacter l'auteur de ce fichier pour résoudre le problème. C'est un fichier de Baillou. Merci

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Adobe Employee , Nov 27, 2018 Nov 27, 2018
Rene,We have checked the file at our end and did not encounter any issues. The file attached is on AI format, saved to the last CC version, and an _OLD file, saved with CS5 compatibility.Please check your email for more details.Regards,Twarita

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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Hi Rene,

Sorry to hear that.

Unfortunately, there is no way to contact the author, however, let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Rene,

We have checked the file at our end and did not encounter any issues. The file attached is on AI format, saved to the last CC version, and an _OLD file, saved with CS5 compatibility.

Please check your email for more details.

Regards,

Twarita

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