Impossible to Cancel Subscription

New Here ,
Oct 03, 2019

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No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT.  It's so annoying

 

ADOBE it's a SCAM, just got everything to make a cancellation something impossible!!!

 

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

Hi there, 

I see you have an Adobe account under the same ID as with forums. The Stock subscription under this ID has already been cancelled.

The subscription was cancelled today itself. let us know if you have any other questions. 

 

Thanks 

kanika 

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Impossible to Cancel Subscription

New Here ,
Oct 03, 2019

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No matter how many links I click in Adobe's support website, I can NOT cancel my subscription. I have tried endlessly to reach someone in customer service; be it via chat / email / phone — AND THERE IS NO ONE TO CONTACT.  It's so annoying

 

ADOBE it's a SCAM, just got everything to make a cancellation something impossible!!!

 

PLEASE HELP ME CANCEL MY SUBSCRIPTION!!! Please!!!

Hi there, 

I see you have an Adobe account under the same ID as with forums. The Stock subscription under this ID has already been cancelled.

The subscription was cancelled today itself. let us know if you have any other questions. 

 

Thanks 

kanika 

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Oct 03, 2019 0
Adobe Employee ,
Oct 03, 2019

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Hi there, 

I see you have an Adobe account under the same ID as with forums. The Stock subscription under this ID has already been cancelled.

The subscription was cancelled today itself. let us know if you have any other questions. 

 

Thanks 

kanika 

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Oct 03, 2019 0
New Here ,
Feb 21, 2020

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I am having exactly the same problem. Shame on Adobe. I will have nothing whatsoever to do with this company from now on. There are plenty of alternatives, and I have done without its bug-ridden flash for years.

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Feb 21, 2020 0
Adobe Employee ,
Feb 21, 2020

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Hello,

I've reviewed your record under the Adobe ID you are using here on the forums and you are not subscribed to any Adobe Stock products under this Adobe ID.

EBQ

EBQ

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Feb 21, 2020 0
New Here ,
Feb 21, 2020

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Then how do you account for this:

Adobe.png

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Feb 21, 2020 0
Adobe Employee ,
Feb 21, 2020

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That is not an Adobe Stock subscription.

EBQ

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Feb 21, 2020 0
New Here ,
Feb 21, 2020

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Just how unhelpful can you be?

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Feb 21, 2020 0
Adobe Employee ,
Feb 21, 2020

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David,

You've reached out on the Adobe Stock user forum for assistance with a subscription that is not Adobe Stock. Forum personnel cannot help you with account issues such as this, however you can contact customer care for additonal assistance. https://helpx.adobe.com/contact.html

 

Please note that a subscription is a contract, typically a one year commitment. If you have stopped payment instead of cancelling you will need to talk to customer care for assistance.

EBQ

EBQ

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Feb 21, 2020 0
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