Incorrect Image Downloaded When Ordered

New Here ,
Mar 24, 2019

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I purchased the banner image shown at the url below, which is 2 individual tea banners.  What I downloaded was NOT the same image as what is pictured on that page.  Instead, what was downloaded, is some very ugly music banners that I have no use nor desire for.  Who do I contact for my refund?

https://stock.adobe.com/search?serie_id=158711520&asset_id=88850047

Hi Maria,

I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

Regards,

Sheena

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Incorrect Image Downloaded When Ordered

New Here ,
Mar 24, 2019

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I purchased the banner image shown at the url below, which is 2 individual tea banners.  What I downloaded was NOT the same image as what is pictured on that page.  Instead, what was downloaded, is some very ugly music banners that I have no use nor desire for.  Who do I contact for my refund?

https://stock.adobe.com/search?serie_id=158711520&asset_id=88850047

Hi Maria,

I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

Regards,

Sheena

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Mar 24, 2019 0
Adobe Community Professional ,
Mar 24, 2019

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You need to wait for Monday. What is the image id you downloaded? The image id is part of the file name!

Is it the same id or a different one?

(looping in twaritar3263062​ or Sheena Kaul​ for expert advice)

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Mar 24, 2019 1
Adobe Employee ,
Mar 25, 2019

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Hi Maria,

I believe you downloaded the file# 88850047 which shows to be downloaded from your Adobe ID.

As the image cannot be unlicensed once licensed, therefore I'm adding 1 license to your account so that you can use it against this image.

Regards,

Sheena

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Mar 25, 2019 2
New Here ,
May 02, 2019

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Thank you Sheena! 

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May 02, 2019 0
Adobe Employee ,
May 02, 2019

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You're welcome!

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May 02, 2019 0
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