Incorrect image license download

New Here ,
Aug 04, 2017

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I licensed an image, but what comes in the download doesn't match what I licensed.

Hand drawn science formulas on chalkboard for background - image | Adobe Stock

FILE #: 90156727

Please confirm, and help me get the correct image to download.

Hi Pumice,

I apologize for the inconvienience.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Incorrect image license download

New Here ,
Aug 04, 2017

Copy link to clipboard

Copied

I licensed an image, but what comes in the download doesn't match what I licensed.

Hand drawn science formulas on chalkboard for background - image | Adobe Stock

FILE #: 90156727

Please confirm, and help me get the correct image to download.

Hi Pumice,

I apologize for the inconvienience.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Views

90

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 04, 2017 0
Adobe Employee ,
Aug 05, 2017

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Hi Pumice,

I apologize for the inconvienience.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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