Incorrectly, we bought the photo with code 150936311

New Here ,
Feb 06, 2019 Feb 06, 2019

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Good morning,

yesterday, with the account <Removed by the moderator>, I buying the credits, incorrectly, we bought the photo with code 150936311. We did not download it because we do not need to use it. We therefore ask for the replacement with photo code 111878511. Certain of your welcome reply, kind regards.

Arianna Mencarelli

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correct answers 1 Correct Answer

Adobe Employee , Feb 06, 2019 Feb 06, 2019
Hi Arianna,I'm sorry for the troubles.Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.Hope that helps!Regards,Sheena

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Adobe Employee ,
Feb 06, 2019 Feb 06, 2019

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Hi Arianna,

I'm sorry for the troubles.

Since we don't have any option for the replacement file, I've added 1 license to your account so that you can license the file# 111878511 as per your requirements.

Hope that helps!

Regards,

Sheena

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New Here ,
Feb 06, 2019 Feb 06, 2019

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Thanks Sheena, we have solved the problem!

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Adobe Employee ,
Feb 06, 2019 Feb 06, 2019

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You are welcome!

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