Is it possible to undo the licensing of images?

Dec 09, 2019

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Hi all,

 

I am new to Adobe Stock.

 

When I tried to find out the individual price for this image (ID 191742462), I clicked onto the "license" button, thinking there will be pricing options listed. Instead, I got the "licensed" tag on the image, and I realized it immediately purchased the image instead of having any sort of confirmation for the purchase. 

 

Is there a way to undo a licensing? 

 

Thanks!

Hi there, 

Since it is no possible to unlicnse and image, I confirmed from your account that you have licensed the above mentioned image and I have added an extra license to your account. 

 

Thanks 

Kanika 

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Is it possible to undo the licensing of images?

Dec 09, 2019

Copy link to clipboard

Copied

Hi all,

 

I am new to Adobe Stock.

 

When I tried to find out the individual price for this image (ID 191742462), I clicked onto the "license" button, thinking there will be pricing options listed. Instead, I got the "licensed" tag on the image, and I realized it immediately purchased the image instead of having any sort of confirmation for the purchase. 

 

Is there a way to undo a licensing? 

 

Thanks!

Hi there, 

Since it is no possible to unlicnse and image, I confirmed from your account that you have licensed the above mentioned image and I have added an extra license to your account. 

 

Thanks 

Kanika 

TOPICS
Licensing

Views

680

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 09, 2019 0
Adobe Employee ,
Dec 10, 2019

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Hi there, 

Since it is no possible to unlicnse and image, I confirmed from your account that you have licensed the above mentioned image and I have added an extra license to your account. 

 

Thanks 

Kanika 

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Dec 10, 2019 0
Jan 27, 2020

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I need to have an image #170246405 license removed from my account 

thank you in advance

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Jan 27, 2020 0
Adobe Employee ,
Jan 28, 2020

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Hi beeshoney98,

We cannot remove a licensed image from your account. Can you confirm this asset is unwanted?

EBQ

EBQ

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Jan 28, 2020 0
Jan 28, 2020

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This image is unwanted and was clicked by accident
Image #170246405

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Jan 28, 2020 0
Adobe Employee ,
Jan 29, 2020

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Thank you. Please delete the asset and remove it from any libraries. I've confirmed and have granted you a replacement license.

EBQ

EBQ

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Jan 29, 2020 0
Jun 10, 2020

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I have also experienced the same issue. Please remove image 352051062 from my account. Thank you

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Jun 10, 2020 0
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