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Is it possible to undo the licensing of images?

New Here ,
Dec 09, 2019 Dec 09, 2019

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Hi all,

 

I am new to Adobe Stock.

 

When I tried to find out the individual price for this image (ID 191742462), I clicked onto the "license" button, thinking there will be pricing options listed. Instead, I got the "licensed" tag on the image, and I realized it immediately purchased the image instead of having any sort of confirmation for the purchase. 

 

Is there a way to undo a licensing? 

 

Thanks!

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correct answers 1 Correct Answer

Adobe Employee , Dec 10, 2019 Dec 10, 2019
Hi there,  Since it is no possible to unlicnse and image, I confirmed from your account that you have licensed the above mentioned image and I have added an extra license to your account.  Thanks  Kanika 

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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Hi there, 

Since it is no possible to unlicnse and image, I confirmed from your account that you have licensed the above mentioned image and I have added an extra license to your account. 

 

Thanks 

Kanika 

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New Here ,
Jan 27, 2020 Jan 27, 2020

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I need to have an image #170246405 license removed from my account 

thank you in advance

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Adobe Employee ,
Jan 28, 2020 Jan 28, 2020

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Hi beeshoney98,

We cannot remove a licensed image from your account. Can you confirm this asset is unwanted?

EBQ

EBQ

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New Here ,
Jan 28, 2020 Jan 28, 2020

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This image is unwanted and was clicked by accident
Image #170246405

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Adobe Employee ,
Jan 29, 2020 Jan 29, 2020

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Thank you. Please delete the asset and remove it from any libraries. I've confirmed and have granted you a replacement license.

EBQ

EBQ

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New Here ,
Jun 10, 2020 Jun 10, 2020

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I have also experienced the same issue. Please remove image 352051062 from my account. Thank you

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