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Is there a way to reverse an image licensed by accident?

New Here ,
Feb 08, 2021 Feb 08, 2021

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I ended up in my company account while looking at stock images. I clicked the license button on an image wanting to see what my options were and it auto-licensed it to me. I didn't realize there wouldn't be a conformation I needed to click.

 

Is there a way to undo this? I have not downloaded the image and will not. It is image #256150078. Thank you for any help you can give.

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Account management, Troubleshooting

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hello kelleym54499595,

Is Image ID correct # 256150078. I could not find this ID in your account and stock.adobe.com when looked. 

 

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi, I would also like to reverse a license, please. I accidentally clicked on the license. Image is #106267755 

 

Thanks!

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hello Amy5C4A,

 

I have verified that you have licensed asset #106267755  and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Thanks so much! The asset has been removed from the PC. 

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hello kelleym54499595,,

256160078 seem to be the correct Asset ID when looked into the account. I have granted you a replacement license. Please delete asset from any downloads or library at your end.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Thank you very much! I haven't downloaded it to my PC or any of my Adobe programs. Do I need to delete it from the stock photo site or my license history? 

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Feel free to delete from https://stock.adobe.com/Libraries page if you are seeing it.

 

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