Issue when i wan't to license a image

New Here ,
Nov 28, 2019

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When i click on license an image, then nothing seems to happen. Altough, the image isn't licensed. When i open up the Web Developer console, i see an error in there (directly after pressing license button), which says:

base_ssl.min.js:1 Uncaught TypeError: Cannot read property 'undefined' of undefined
    at Object.<anonymous> (edge_de_DE_ssl.min.js:37)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.add [as done] (base_ssl.min.js:2)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.add [as done] (base_ssl.min.js:2)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at done (base_ssl.min.js:5)
    at XMLHttpRequest.callback (base_ssl.min.js:5)
    at XMLHttpRequest.nrWrapper (base_ssl.min.js:1)

 

I also have recored this in a gif:

adobe-stock.gif

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Issue when i wan't to license a image

New Here ,
Nov 28, 2019

Copy link to clipboard

Copied

When i click on license an image, then nothing seems to happen. Altough, the image isn't licensed. When i open up the Web Developer console, i see an error in there (directly after pressing license button), which says:

base_ssl.min.js:1 Uncaught TypeError: Cannot read property 'undefined' of undefined
    at Object.<anonymous> (edge_de_DE_ssl.min.js:37)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.add [as done] (base_ssl.min.js:2)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at Object.deferred.<computed> (base_ssl.min.js:3)
    at fire (base_ssl.min.js:2)
    at Object.add [as done] (base_ssl.min.js:2)
    at Object.<anonymous> (base_ssl.min.js:2)
    at fire (base_ssl.min.js:2)
    at Object.fireWith [as resolveWith] (base_ssl.min.js:2)
    at done (base_ssl.min.js:5)
    at XMLHttpRequest.callback (base_ssl.min.js:5)
    at XMLHttpRequest.nrWrapper (base_ssl.min.js:1)

 

I also have recored this in a gif:

adobe-stock.gif

TOPICS
Licensing

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 28, 2019 0
Adobe Employee ,
Dec 02, 2019

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Hello,

 

Please contact customer care for assistance with this issue. https://helpx.adobe.com/contact.html

EBQ

EBQ

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