Issues with "My Library" loading

Nov 02, 2018

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In adobe stock, my library continues to load, but with not show up. It is updating my saved files, yet still shows the loading circle. Anyone have any idea of what this could be? It is not the internet connection.

KR

Hi T.

There is a known issue that if you try to view a library that has no Adobe Stock assets but has other Creative Cloud elements that you'll get a spinner. Once you save a Stock asset to that library the spinner will no longer appear. The Adobe Stock website will only display Adobe Stock assets in libraries. Please let us know if this is not the issue you are seeing.

EBQ

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Issues with "My Library" loading

Nov 02, 2018

Copy link to clipboard

Copied

In adobe stock, my library continues to load, but with not show up. It is updating my saved files, yet still shows the loading circle. Anyone have any idea of what this could be? It is not the internet connection.

KR

Hi T.

There is a known issue that if you try to view a library that has no Adobe Stock assets but has other Creative Cloud elements that you'll get a spinner. Once you save a Stock asset to that library the spinner will no longer appear. The Adobe Stock website will only display Adobe Stock assets in libraries. Please let us know if this is not the issue you are seeing.

EBQ

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2018 0
Adobe Employee ,
Nov 02, 2018

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Hi T.

There is a known issue that if you try to view a library that has no Adobe Stock assets but has other Creative Cloud elements that you'll get a spinner. Once you save a Stock asset to that library the spinner will no longer appear. The Adobe Stock website will only display Adobe Stock assets in libraries. Please let us know if this is not the issue you are seeing.

EBQ

EBQ

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Translate

Translate

Report

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Community Guidelines
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