It appears that we have been paying for Adobe Stock, but unable to assign the license.

New Here ,
Jan 04, 2018

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Almost 8 months of charges and unsure who ordered it. Regardless, we now would like to use it but unable to assign it to any of the members.

Hi Joshua,

I have checked your account details and noticed that the Adobe Stock subscription under the teams account has been cancelled and that is the reason you are unable to assign the assets to any of your members.

Additionally, I can see an individual Stock subscription under your  account which can't be shared with your team members and the licenses/assets can only be accessed by your Adobe ID.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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It appears that we have been paying for Adobe Stock, but unable to assign the license.

New Here ,
Jan 04, 2018

Copy link to clipboard

Copied

Almost 8 months of charges and unsure who ordered it. Regardless, we now would like to use it but unable to assign it to any of the members.

Hi Joshua,

I have checked your account details and noticed that the Adobe Stock subscription under the teams account has been cancelled and that is the reason you are unable to assign the assets to any of your members.

Additionally, I can see an individual Stock subscription under your  account which can't be shared with your team members and the licenses/assets can only be accessed by your Adobe ID.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

Views

69

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 04, 2018 0
Adobe Employee ,
Jan 04, 2018

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Hi Joshua,

I have checked your account details and noticed that the Adobe Stock subscription under the teams account has been cancelled and that is the reason you are unable to assign the assets to any of your members.

Additionally, I can see an individual Stock subscription under your  account which can't be shared with your team members and the licenses/assets can only be accessed by your Adobe ID.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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