IVA in fattura

Report · Jan 28, 2018

Come mai se l'importo pagato per una singola immagine comprende l'imposta (€ 9,90 + € 2,20) l'importo dell' IVA non è presente in fattura?

Report · Jan 29, 2018

Hi Antonino,

We apologize for the inconvenience caused. I did go through your account details and see that you had purchased a single image on 16th February 2016. Can you please confirm me which order number are you referring to?

Regards

Twarita

Report · Jan 29, 2018

Gentile Twarita, abbiamo acquistato tantissime immagini, sebbene sempre in versione singola ma non ci è stato mai richiesto il pagamente dell'IVA, tranne negli ultimi 2 ordini. Va bene per noi pagare l'IVA ma ci sembra corretto che tale importo venga poi corrisposto in fattura, cosa che non è avvenuta ultimamente come si evince dagli allegati.

Dear Tawarita, we have purchased many images, although always in single version but we have never been required to pay VAT, except in the last 2 orders. It is OK for us to pay VAT, but it seems correct that this amount is then reported on the invoice, something that has not happened lately as shown in the attachments.

Il giorno 29 gen 2018, alle ore 17:21, twaritar3263062 <forums_noreply@adobe.com> ha scritto:
Hi Antonino,
We apologize for the inconvenience caused. I did go through your account details and see that you had purchased a single image on 16th February 2016. Can you please confirm me which order number are you referring to?
Regards
Twarita
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10137524#10137524 <https://forums.adobe.com/message/10137524#10137524> and clicking ‘Correct’ below the answer

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Report · Jan 29, 2018

Antonino,

Sorry for the trouble it has caused to you. It might be possible that there is a misprint on your bill and that is the reason the VAT amount is missing. For rectification, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?

If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you have any additional questions, feel free to update this thread.

Regards

Twarita

Report · Jan 29, 2018

Gentilissima Twarita, la ringrazio per il suo interessamento, ma ho già sprecato abbastanza tempo nel tentativo di contattare l'Assistenza Adobe e non intendo continuare su questa linea.

Si tratta di piccoli importi senza importanza.

Ancora grazie e buona sera.

Dear Twarita, thank you for your interest, but I have already wasted enough time trying to contact Adobe Support and I do not intend to continue on this line.

These are small amounts without importance.

Thanks again and good evening.

Il giorno 29 gen 2018, alle ore 17:51, twaritar3263062 <forums_noreply@adobe.com> ha scritto:
Antonino,
Sorry for the trouble it has caused to you. It might be possible that there is a misprint on your bill and that is the reason the VAT amount is missing. For rectification, I would request you to contact our support team Support FAQ: How can I contact Adobe for support? <https://forums.adobe.com/thread/1926269>
If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link <https://forums.adobe.com/thread/2106037>
If you have any additional questions, feel free to update this thread.
Regards
Twarita
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10137538#10137538 <https://forums.adobe.com/message/10137538#10137538> and clicking ‘Correct’ below the answer

Questo messaggio può contenere informazioni di natura riservata, soggette alla Normativa sul segreto aziendale o al Decr. Leg. 196/03 (‘Legge privacy’). Qualora riceveste questo messaggio per errore, vi preghiamo cortesemente di darcene notizia a mezzo telefax o e-mail, confermando la distruzione del messaggio ricevuto erroneamente.

This message may contain information which is confidential or proprietary in nature or covered by the provisions of privacy act. Should you receive this message by mistake, please notify us by telefax or by e-mail, confirming that the message has been destroyed.

Report · Jan 29, 2018

Antonino,

I will go ahead and escalate this case to the concerned team. Please check your private message.

Regards

Twarita

Report · Feb 08, 2018

Gentile Twarita

Il problema sembra essere rientrato. I nuovi acquisti eseguiti su AdobeStock, adesso non includono più l'importo dell'IVA, pertanto si è trattato di 2 casi sporadici, relativi all'acquisto di 2 immagini in data 24 gennaio 2018.

Ringraziandola per il prezioso interessamento, chiuderei qui la faccenda visto che l'errore non si è ulteriormente perpretrato.

Grazie

Dear Twarita

The problem seems to have come back. The new purchases made on AdobeStock, now no longer include the amount of VAT, so it was 2 sporadic cases, related to the purchase of 2 images on 24 January 2018.

Thanking you for your precious interest, I would close the matter here as the error did not go further.

Thank you

Il giorno 08 feb 2018, alle ore 19:28, Sheena Kaul <forums_noreply@adobe.com> ha scritto:
IVA in fattura
Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome> marked twaritar3263062 <https://forums.adobe.com/people/twaritar3263062?et=watches.email.outcome>'s reply on IVA in fattura <https://forums.adobe.com/thread/2443920?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/10137889?et=watches.email.outcome#10137889>
Marked as helpful:
Antonino,
I will go ahead and escalate this case to the concerned team. Please check your private message.
Regards
Twarita
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Report · Mar 22, 2018

HI Twarita

we have the same problem.

In december 2017 we bought 10 pics from Adobe Stock and we paid the price included the Italian Tax (22%) but we received 10 different invoices everyone tax excluded (IVA 22%).

We need the correct invoices.

Could you help me?

Kind regards

Roberto

Adobe Community

IVA in fattura

1 Correct answer