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Come mai se l'importo pagato per una singola immagine comprende l'imposta (€ 9,90 + € 2,20) l'importo dell' IVA non è presente in fattura?
Antonino,
I will go ahead and escalate this case to the concerned team. Please check your private message.
Regards
Twarita
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Hi Antonino,
We apologize for the inconvenience caused. I did go through your account details and see that you had purchased a single image on 16th February 2016. Can you please confirm me which order number are you referring to?
Regards
Twarita
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Gentile Twarita, abbiamo acquistato tantissime immagini, sebbene sempre in versione singola ma non ci è stato mai richiesto il pagamente dell'IVA, tranne negli ultimi 2 ordini. Va bene per noi pagare l'IVA ma ci sembra corretto che tale importo venga poi corrisposto in fattura, cosa che non è avvenuta ultimamente come si evince dagli allegati.
Dear Tawarita, we have purchased many images, although always in single version but we have never been required to pay VAT, except in the last 2 orders. It is OK for us to pay VAT, but it seems correct that this amount is then reported on the invoice, something that has not happened lately as shown in the attachments.
Il giorno 29 gen 2018, alle ore 17:21, twaritar3263062 <forums_noreply@adobe.com> ha scritto:
Hi Antonino,
We apologize for the inconvenience caused. I did go through your account details and see that you had purchased a single image on 16th February 2016. Can you please confirm me which order number are you referring to?
Regards
Twarita
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10137524#10137524 <https://forums.adobe.com/message/10137524#10137524> and clicking ‘Correct’ below the answer
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Antonino,
Sorry for the trouble it has caused to you. It might be possible that there is a misprint on your bill and that is the reason the VAT amount is missing. For rectification, I would request you to contact our support team Support FAQ: How can I contact Adobe for support?
If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
If you have any additional questions, feel free to update this thread.
Regards
Twarita
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Gentilissima Twarita, la ringrazio per il suo interessamento, ma ho già sprecato abbastanza tempo nel tentativo di contattare l'Assistenza Adobe e non intendo continuare su questa linea.
Si tratta di piccoli importi senza importanza.
Ancora grazie e buona sera.
Dear Twarita, thank you for your interest, but I have already wasted enough time trying to contact Adobe Support and I do not intend to continue on this line.
These are small amounts without importance.
Thanks again and good evening.
Il giorno 29 gen 2018, alle ore 17:51, twaritar3263062 <forums_noreply@adobe.com> ha scritto:
Antonino,
Sorry for the trouble it has caused to you. It might be possible that there is a misprint on your bill and that is the reason the VAT amount is missing. For rectification, I would request you to contact our support team Support FAQ: How can I contact Adobe for support? <https://forums.adobe.com/thread/1926269>
If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link <https://forums.adobe.com/thread/2106037>
If you have any additional questions, feel free to update this thread.
Regards
Twarita
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10137538#10137538 <https://forums.adobe.com/message/10137538#10137538> and clicking ‘Correct’ below the answer
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Antonino,
I will go ahead and escalate this case to the concerned team. Please check your private message.
Regards
Twarita
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Gentile Twarita
Il problema sembra essere rientrato. I nuovi acquisti eseguiti su AdobeStock, adesso non includono più l'importo dell'IVA, pertanto si è trattato di 2 casi sporadici, relativi all'acquisto di 2 immagini in data 24 gennaio 2018.
Ringraziandola per il prezioso interessamento, chiuderei qui la faccenda visto che l'errore non si è ulteriormente perpretrato.
Grazie
Dear Twarita
The problem seems to have come back. The new purchases made on AdobeStock, now no longer include the amount of VAT, so it was 2 sporadic cases, related to the purchase of 2 images on 24 January 2018.
Thanking you for your precious interest, I would close the matter here as the error did not go further.
Thank you
Il giorno 08 feb 2018, alle ore 19:28, Sheena Kaul <forums_noreply@adobe.com> ha scritto:
IVA in fattura
Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul?et=watches.email.outcome> marked twaritar3263062 <https://forums.adobe.com/people/twaritar3263062?et=watches.email.outcome>'s reply on IVA in fattura <https://forums.adobe.com/thread/2443920?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/10137889?et=watches.email.outcome#10137889>
Marked as helpful:
Antonino,
I will go ahead and escalate this case to the concerned team. Please check your private message.
Regards
Twarita
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HI Twarita
we have the same problem.
In december 2017 we bought 10 pics from Adobe Stock and we paid the price included the Italian Tax (22%) but we received 10 different invoices everyone tax excluded (IVA 22%).
We need the correct invoices.
Could you help me?
Kind regards
Roberto