jpeg bad quality

New Here ,
Nov 05, 2020 Nov 05, 2020

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Hello,

I bought a photo today but the jpeg file is unusable. Could you please help me as soon as you can.

Really need this picture today. Picture : 230861964

Regards

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LEGEND ,
Nov 05, 2020 Nov 05, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Most Valuable Participant ,
Nov 05, 2020 Nov 05, 2020

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For a faster response, perhaps you could share in what way it is unusable? Also, what is the file size you downloaded and does it still have an Adobe logo?

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Most Valuable Participant ,
Nov 05, 2020 Nov 05, 2020

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Plus... (more questions sorry) - what app are you opening it in to check quality?

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Hello,

First, thank you for you quick reply.

I download the image in jpeg version. Poor quality and pixelated.

See below, the download image and the link to

 

Photo galery : 

Photo after download :

AdobeStock_230861964 (4).jpeg

The jpeg is opening in Photos Microsoft 2020.20090.1002.0

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Most Valuable Participant ,
Nov 06, 2020 Nov 06, 2020

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I see it does not have an Adobe logo, which is good. However, you did not say the file size (in bytes please).

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New Here ,
Nov 06, 2020 Nov 06, 2020

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1 197 374 bytes

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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You should contact Adobe Customer care.


Sent from my iPad
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hi PERRINE5FEF

I agree the jpeg is of poor quality. We are tracking these issues and working on a solution. I've granted you a replacement credit for the asset.

 

EBQ

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New Here ,
Nov 20, 2020 Nov 20, 2020

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First, thank you for adding a credit. Any news about my picture ? I bought credits only for this photo so still have same issue. Could you please send me the correct version ?

Thank you

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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I'm sorry, you will need to find another asset.

EBQ

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