jpeg bad quality

[PERRINE5FEF]

Hello,

I bought a photo today but the jpeg file is unusable. Could you please help me as soon as you can.

Really need this picture today. Picture : 230861964

Regards

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[Test Screen Name]

For a faster response, perhaps you could share in what way it is unusable? Also, what is the file size you downloaded and does it still have an Adobe logo?

[Test Screen Name]

Plus... (more questions sorry) - what app are you opening it in to check quality?

[PERRINE5FEF]

Hello,

First, thank you for you quick reply.

I download the image in jpeg version. Poor quality and pixelated.

See below, the download image and the link to

Photo galery : 

Photo after download :

The jpeg is opening in Photos Microsoft 2020.20090.1002.0

[Test Screen Name]

I see it does not have an Adobe logo, which is good. However, you did not say the file size (in bytes please).

[PERRINE5FEF]

1 197 374 bytes

[Abambo]

You should contact Adobe Customer care.


Sent from my iPad

[EvilBugQueen1]

Hi PERRINE5FEF

I agree the jpeg is of poor quality. We are tracking these issues and working on a solution. I've granted you a replacement credit for the asset.

[PERRINE5FEF]

First, thank you for adding a credit. Any news about my picture ? I bought credits only for this photo so still have same issue. Could you please send me the correct version ?

Thank you

[EvilBugQueen1]

I'm sorry, you will need to find another asset.