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Hello,
I bought a photo today but the jpeg file is unusable. Could you please help me as soon as you can.
Really need this picture today. Picture : 230861964
Regards
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Hello,
I bought a photo today but the jpeg file is unusable. Could you please help me as soon as you can.
Really need this picture today. Picture : 230861964
Regards
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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.
I hope this helps. Best of luck to you.
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For a faster response, perhaps you could share in what way it is unusable? Also, what is the file size you downloaded and does it still have an Adobe logo?
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Plus... (more questions sorry) - what app are you opening it in to check quality?
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Hello,
First, thank you for you quick reply.
I download the image in jpeg version. Poor quality and pixelated.
See below, the download image and the link to
Photo galery :
Photo after download :
The jpeg is opening in Photos Microsoft 2020.20090.1002.0
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I see it does not have an Adobe logo, which is good. However, you did not say the file size (in bytes please).
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1 197 374 bytes
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Hi PERRINE5FEF
I agree the jpeg is of poor quality. We are tracking these issues and working on a solution. I've granted you a replacement credit for the asset.
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First, thank you for adding a credit. Any news about my picture ? I bought credits only for this photo so still have same issue. Could you please send me the correct version ?
Thank you
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I'm sorry, you will need to find another asset.