*Just purchased a monthly subscription but still cant download naything?

Jul 11, 2018

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I just joined with monthly 29,99 euros subscription, the one that *technically* gives you 10 free downloads, yet when i try to download anything it still tries to charge me money? How does it work?? I need some stock pictures and its urgent, I wish I never joined this site honestly.

Hi Christina,

Sorry to hear that you are facing issues with Adobe Stock.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

Please refer to Legal subscription terms | Adobe for more details.

Also, through subscription plans, you can only license standard assets(standard images, standard templates, and standard 3D assets). Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

I believe you are trying to purchase a video or a premium asset. Please mention the file ID which you are trying to license so that I can check and let you know.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Twarita

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*Just purchased a monthly subscription but still cant download naything?

Jul 11, 2018

Copy link to clipboard

Copied

I just joined with monthly 29,99 euros subscription, the one that *technically* gives you 10 free downloads, yet when i try to download anything it still tries to charge me money? How does it work?? I need some stock pictures and its urgent, I wish I never joined this site honestly.

Hi Christina,

Sorry to hear that you are facing issues with Adobe Stock.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

Please refer to Legal subscription terms | Adobe for more details.

Also, through subscription plans, you can only license standard assets(standard images, standard templates, and standard 3D assets). Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

I believe you are trying to purchase a video or a premium asset. Please mention the file ID which you are trying to license so that I can check and let you know.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 11, 2018 0
Adobe Employee ,
Jul 11, 2018

Copy link to clipboard

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Hi Christina,

Sorry to hear that you are facing issues with Adobe Stock.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

Please refer to Legal subscription terms | Adobe for more details.

Also, through subscription plans, you can only license standard assets(standard images, standard templates, and standard 3D assets). Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

I believe you are trying to purchase a video or a premium asset. Please mention the file ID which you are trying to license so that I can check and let you know.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

Regards,

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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