Keine Rechnung verfügbar (no Bill available)

New Here ,
Dec 12, 2020 Dec 12, 2020

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Obwohl ich regelmässig normale Stock Lizenzen auf Bedarf kaufe - finde ich seit einiger Zeit keine Rechnungen mehr dafür. Ich brauche diese aber. Was ist falsch?   Danke für die Hilfe .Andreas

 

I regularly buy stock licenses on demand - but I have not been able to find invoices for them since middle 2019. But I need them. What is wring? Thx for helping me. Andreas

 

 

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Account management, Plans and purchase

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Adobe Employee ,
Dec 14, 2020 Dec 14, 2020

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Hi @andreash46160936,

I see that you regularly purchase credit packs and license assets that are worth a single credit. You won't have an invoice for each asset but for the credit pack purchases. You can sign into https://account.adobe.com, click on Plans > Order History and see the orders you have placed. Also you received an email confirmation after each credit pack purchase. Unfortunately not all orders will show corresponding invoices in Account Management. I am raising this to our product management team.

You would be able to obtain a copy of your invoices by contacting our customer care team https://helpx.adobe.com/de/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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