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New Here ,
Apr 01, 2021 Apr 01, 2021

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bonjour,

Lorsque j'essaie d'acheter une photo ca me met une popup avec ce message pourtant je suis en france... Il me semble que la france supporte adobe stock ...
Merci d'avance de votre reponse

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Download, Plans and purchase, Troubleshooting

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New Here ,
Apr 02, 2021 Apr 02, 2021

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hello !

Can i have a reply by an adobe employee ?... Someone post after me and had a reply by an Adobe employee !

 

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi @lucasr82195392,

It's possible that when you set up your Adobe ID the country you selected is not in a supported region. This article should be helpful to you: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

EBQ

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Hello
I try to take a new subscription but it's impossible when i go on the payment form, it's write the same things i can't take because i'm not in the good country, i know why ... Because i don't take the good country when i create my acount to take my privacy safe... but it's crazy... why we can't contact you easely to change this easely ! or why it's not possible to change directly this ... I try to find any support but i just go on a page with global article... It is not possible to have a livechat with an human or to contact adobe by mail or anything ?

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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It's likely that your country is not yet supported. You'll need to work with a reseller to set up an Adobe Stock subscription. This link should be helpful: https://adobedealreg.secure.force.com/PartnerSearch?lang=en

 

EBQ

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New Here ,
Apr 06, 2021 Apr 06, 2021

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France is supported... i just choose the wrong country at the beggining of my account ....

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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I have already given you all of the information to take care of this. I cannot do this for you.

EBQ

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New Here ,
Apr 06, 2021 Apr 06, 2021

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I don't want you do this for me, i just want to have a real solution because i do all thing i can on the 1rst link and nothing work because i can't change or take a subscrition and just go to a partner when i can buy online in my country is not a solution... But i take the note... Pay for Adobe but don't need help by Adobe... It's incredible, Adobe don't have any support... Just one employee who link basic web page on a forum... I have my solution i delete my account...

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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