Libraries Unable to Connect to Server?

New Here ,
Dec 04, 2017

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I've been having trouble with my Adobe CC libraries. I am part of a team plan at work, and I was using my personal work email as my login, allowing me to have my own personal libraries. But I needed to switch to the team account, so I logged in with the team email, and now I am unable to see the team's libraries. It's still just showing my personal ones, and it also says "Unable to connect to server." I tried logging out of everything and re-opening everything, but nothing is working. I made sure the file syncing is turned on. It's been like this for a few days now. I am using Windows 10 also. What can I do to get it to connect to the server and show my team's libraries?2017-12-04_11-38-08.png

Hi Chris,

Would you mind trying the steps mentioned in the help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications ?

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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Troubleshooting

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Libraries Unable to Connect to Server?

New Here ,
Dec 04, 2017

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I've been having trouble with my Adobe CC libraries. I am part of a team plan at work, and I was using my personal work email as my login, allowing me to have my own personal libraries. But I needed to switch to the team account, so I logged in with the team email, and now I am unable to see the team's libraries. It's still just showing my personal ones, and it also says "Unable to connect to server." I tried logging out of everything and re-opening everything, but nothing is working. I made sure the file syncing is turned on. It's been like this for a few days now. I am using Windows 10 also. What can I do to get it to connect to the server and show my team's libraries?2017-12-04_11-38-08.png

Hi Chris,

Would you mind trying the steps mentioned in the help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications ?

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

TOPICS
Troubleshooting

Views

2.1K

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2017 0
Adobe Community Professional ,
Dec 04, 2017

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Dec 04, 2017 0
Adobe Employee ,
Dec 04, 2017

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Hi Chris,

Would you mind trying the steps mentioned in the help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications ?

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Dec 04, 2017 1
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