The question is definitely to the staff. Ive purchased a licence coz I needed to buy just one photo. It was couple months ago. Since that time I pay for the licence monthly and cannot sign out without paying penalty.
Guys... its like crime in a daylight! look at my accout - I have one photo and dont use, dont need your service . YES, Ive missed this 14 days time but its not an argument since I dont use service at all. When you dont want car leasing any more - go on, take that car and end of the story. So go on - take that picture and thats all but dont want me to pay you 50% of year contract. I dont even log in...
I checked your account and I see that you'd subscribed to the 10 images/month plan for which you're being billed monthly.
I understand that you don't need the entire plan and just wanted to buy 1 image but currently what you're seeing are the terms of the the subscription plans.
Kindly revert to my private message.
I am taking legal action and suing you for accessing my bank account. This
On Thu, 23 Aug 2018 at 12:54 am, twaritar3263062 <email@example.com>
I believe we'd already discussed about your issue and callback was scheduled for the same.
Let me know if that's not the case.
Still waiting for callback.........
On Fri, 24 Aug 2018 at 5:44 am, Sheena Kaul <firstname.lastname@example.org>
I've just received the confirmation from my team that you were contacted and the subscription was cancelled and also the refund has been processed.
That is correct. Waiting on the refund at my end. Advised it could take up
to 1 week.
On Tue, 28 Aug 2018 at 1:52 am, twaritar3263062 <email@example.com>
See screen shot. Please tell me why you are still attempting to withdraw
funds from my bank account? Why is my account still open? Please see screen
shot. This matter was settled and I was issued a full refund. Please stop
trying to access my bank account.
On Sat, 25 Aug 2018 at 12:26 am, Sheena Kaul <firstname.lastname@example.org>
I have checked your account details and noticed that the Adobe Stock subscription has been cancelled and you have also received a full refund. The last charge debited from your account by Adobe was on 7th of August, 2018, post that there haven't been any deductions.
Additionally, the screenshots didn't come through, please share them again so that we can further investigate.
I also encountered the same problem and felt like I was going crazy. The user experience is too bad, I only want to use it for a month, and when I bond the credit card, I was not told that after fourteen days cancel or I should pay 50%of one year payment. This is cheating! !
Fortunately my issue is now resolved and due to be closed off.
Sorry to hear that you are facing issues with Adobe Stock services.
Please confirm the date on which you have cancelled your Adobe Stock subscription so that we can further assist you.
The problem has been solved by Twitter
Glad that your issue got resolved.
Feel free to update this thread in case of any additional questions.
On Tue, 4 Sep 2018 at 4:23 am, twaritar3263062 <email@example.com>
The screenshots didn't come through, please follow the steps below in order to share them:
Those links do not work. I can see the screenshot in this email. It’s
attached. It says... Brydie lee sheen, we are unable to bill you. Then it
prompts me to update my Visa card details!!
On Wed, 5 Sep 2018 at 12:04 am, twaritar3263062 <firstname.lastname@example.org>
Kindly attach the screenshots to this thread here on Adobe forums as per the instructions shared by Twarita in the post above. If you try to attach the screenshot via email it will not come up on this thread.
Also, I checked your account again and the last charge we received from your card was on 7th August 2018 for 39.59 AUD after which there have been refunds processed to you for all the amounts that had been deducted when you did not use the service.
I'd request you to kindly check with your bank if you're seeing any charges because we haven't charged you any more as there is no active subscription on your account.
As already stated the link to the forum is not working!
Please see the private message I sent.