Licenced the wrong image

New Here ,
Jul 19, 2020 Jul 19, 2020

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Hi,

 

Like many others, I accidentally hit the licence button when I just wanted to click on the image to enlarge it. Can you please look into this? file ID #269557942

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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Please look here to avoid accidental licensing: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

 

I suggest you try Adobe customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Your second option is to wait for a friendly Adobe employee to step in here. 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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I have verified that you have licensed asset id and have granted you a replacement license. Please delete asset from any downloads or library at your end.

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