License History Lost and 10 Assets/Month Not Available

New Here ,
Oct 01, 2020 Oct 01, 2020

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My company has a Teams account where 1 user has access to the Stock 10 Assets a month. Our designer uses this occassionally, but the account with Stock access can no longer download assets (up to 10) freely, and the entire license history on the user is empty.

 

Does anyone know what might have caused this, or how to get Stock permissions back for the account? It would also be great if we could resurrect the history, as they may need to reference those images again.

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Account management, Licensing, Plans and purchase, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Oct 01, 2020 Oct 01, 2020
You or your team administrator would need to contact our customer care team for assistance with this issue: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Oct 01, 2020 Oct 01, 2020

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You or your team administrator would need to contact our customer care team for assistance with this issue: https://helpx.adobe.com/contact.html

EBQ

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